Refund policy

Refund Policy

At Jelly.Co, we want you to love what you ordered. If something isn't right, we're here to help.

Returns We accept return requests within 14 days of delivery. Items must be unworn, unwashed, and in their original condition with tags attached.

To start a return, contact us at jellycoclothing@hotmail.com with your order number and reason for return. We'll get back to you within 2 business days.

Refunds Once your return is received and inspected, we'll notify you by email. If approved, your refund will be processed to your original payment method within 5–10 business days.

Exchanges We don't offer direct exchanges. If you'd like a different size or colour, please return your item and place a new order.

Non-Returnable Items Sale items and gift cards are non-refundable.

Damaged or Wrong Items If you received a damaged or incorrect item, please contact us within 48 hours of delivery with a photo and we'll make it right immediately.

Shipping Costs Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.